Ghods Immigration & Investment Solutions (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal data when you visit our website or engage with our services. Please read this policy carefully. If you have any questions, you can contact our Privacy Officer at [email protected].

1. Scope & Applicability

This policy applies to all personal data processed by us in connection with our website, online services, marketing activities and client engagements. It does not cover any personal data processed offline in the course of legal representation—those records are subject to separate professional obligations and regulations.

2. Data We Collect

• Contact Information: Name, email address, phone number, postal address and any other details you provide via enquiry forms or during consultations.
• Case Details: Immigration history, financial information, supporting documents, nationality, date of birth and other data necessary to assess and manage your case.
• Technical & Usage Data: IP address, browser type & version, device identifiers, operating system, referral source, pages visited, time/date stamps and click‑stream data.
• Cookies & Tracking: Identifiers set by cookies or similar technologies to recognise returning visitors, measure site performance and deliver targeted advertising.
• Third‑Party Data: Information obtained from publicly available sources or third‑party service providers (e.g. credit reference agencies, verification services).

3. How We Collect Your Data

• Directly from You: Via enquiry forms, email correspondence, phone calls, video calls and face‑to‑face meetings.
• Automatically: Through cookies, web beacons, Google Analytics, Hotjar and other analytics/marketing tools when you visit our website.
• Third‑Party Sources: Public registers, professional directories and data enrichment providers.

4. Purpose & Legal Basis for Processing

We process your personal data for the following purposes, relying on the legal bases indicated:

• Provision of Legal Services: To evaluate, advise on and manage your immigration, residency or citizenship application. (Legal basis: Contract performance)
• Client Communication: To respond to enquiries, book consultations and send appointment reminders. (Legal basis: Legitimate interests)
• Marketing & Advertising: To send newsletters, updates and targeted ads via Google Ads. (Legal basis: Consent)
• Website Analytics & Improvement: To analyse site usage, measure performance, optimise content and identify errors. (Legal basis: Legitimate interests)
• Compliance & Record‑Keeping: To comply with legal and regulatory obligations (e.g. anti‑money laundering, professional conduct rules). (Legal basis: Legal obligation)

5. Cookies, Tracking & Analytics

We use cookies and similar tracking technologies to personalise your experience, remember preferences and collect analytics data. You can manage your cookie preferences at any time via our cookie banner or your browser settings.

• Google Analytics: We use Google Analytics to collect anonymised usage statistics, such as pageviews and session duration. You can opt out via the Google Analytics Opt‑out Browser Add‑on.
• Hotjar: We use Hotjar to generate heatmaps, session recordings and feedback tools. This helps us understand user behaviour. Hotjar does not identify you personally; all data is aggregated and anonymised.
• Google Ads & Remarketing: We run Google Ads campaigns and use remarketing cookies to show relevant ads across Google’s network. You can opt out of Google’s advertising cookies via Ads Settings.

6. Third‑Party Service Providers

We may share your personal data with trusted third parties who perform services on our behalf, including:

• IT hosting and maintenance providers
• Payment processors
• Analytics and marketing platforms (Google, Hotjar)
• Document storage and verification services
• Professional advisors and auditors

All such providers are contractually bound to maintain the confidentiality and security of your data and to process it only for the purposes we specify.

7. Data Sharing & Disclosure

We will not sell or rent your personal data to third parties. We may disclose your data if required by law, court order or professional regulatory body, or to protect our rights and property.

8. International Transfers

Your data may be processed in or transferred to countries outside the UK/EEA, including the United States. Whenever we do so, we ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place to protect your rights.

9. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations (e.g. 6 years under the Limitation Act 1980) and resolve disputes. After that, we securely delete or anonymise your data.

10. Your Rights

You have the following rights under data protection law, subject to certain conditions:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where we have no lawful basis to retain it.
• Restriction: Ask us to limit how we use your data.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw any consent you previously gave (e.g. marketing emails).

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond within one month, or two months for complex requests.

11. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration or destruction. These measures include encryption, secure servers, access controls and staff training.

12. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently done so, please contact us to have that data deleted.

13. Changes to This Policy

We may update this policy periodically. The “Effective Date” below indicates when the current version took effect. We will post any changes on our website and notify you if we make significant amendments.

Effective Date:

April 2025

Contact Us

If you have any questions about this policy or our privacy practices, please contact:

Privacy Officer
Ghods Immigration & Investment Solutions
Email: [email protected]